If your recipient would like to return the gift or if it was damaged in transit, we are more than happy to take care of it by offering a refund or exchange. To return an item, please contact us at firstname.lastname@example.org.
Please note a few exceptions — personalized, monogrammed, sale or promotional order items are not eligible for refunds. Returns must be processed within 30 days of the gift delivery. You will see a refund on the payment method you used within 3-7 days of processing the return.